Bob Ulrich

Remote

• › Built agentic AI skill framework with 17+ specialized skills for Claude Code and Cursor IDE integration, enabling automated code review, deployment orchestration, and infrastructure management — adopted cross-functionally across engineering teams
• › Developed parallel AI-powered PR review system spawning 4 concurrent agentic workflows (code quality, security, test coverage, architecture) to address review bottleneck from AI-accelerated code generation volume
• › Created multi-dimensional code analysis tool for GitHub Enterprise repositories with automated severity classification (critical/warning/suggestion) and optional AI-generated PR comment posting
• › Prototyped AI agent integration to automate 80-98% of engineering support requests, authoring PRD and proof-of-concept for automated ticket resolution across support channels
• › Built AI-powered work item management skill enabling natural language queries, CRUD operations, sprint detection, and automated report formatting on internal tracking systems
• › Shipped AI cost tracking and FinOps dashboard providing team visibility into LLM API consumption patterns and optimization opportunities across engineering tools
• › Established SLI/SLO dashboard standards with AI-calibrated thresholds using 60-day baseline data, replacing intuition with statistical analysis (P90, P95, mean+3σ) for monitoring alerts
• › Built interactive observability dashboards with one-click SLI drilldowns to root cause analysis, reducing MTTR for platform incidents across Terraform deployment pipelines
• › Fixed critical AWS GovCloud deployment failure in multi-environment sequential pipelines (EKS, Lambda, Step Functions) by implementing execution-aware dependency resolution, preventing false rejections in concurrent runs
• › Added pipeline failure classification metrics enabling differentiation between platform errors and service-team configuration issues, improving SLI accuracy from a noisy 42% error rate
• › Supported 300+ services in production deployment pipeline with 99% commercial and 33% government cloud adoption; implemented FedRAMP security controls across technical environments
• › Published reusable AI skill framework adopted across engineering teams; mentored engineers on prompt engineering best practices, agentic workflow design patterns, and AI integration with enterprise tooling (GitHub, AWS, Grafana)
• › Building fully autonomous AI agent platform using Mastra.ai to automate operational issue analysis, remediation, and support requests end-to-end — reducing headcount requirements and enabling 24/7 cross-timezone coverage with non-stop productivity
• › Led organization-wide migration to new GitHub Enterprise organization, enabling services to exit change moratorium constraints

Phoenix, AZ

• › Promoted to Principal on Substrate Compute Data Plane team managing 10,000+ hypervisors with capacity planning for local storage fleet
• › Eliminated 90% of manual deployment toil by migrating tmux/script-based process to automated Infrastructure as Code (IaC) pipeline
• › Reduced deployment errors to near-zero, cutting rollback incidents by 75%; authored runbooks and blameless post-mortem processes for incident resolution

Seattle, WA

• › Managed fleet of 15,000+ hypervisors on VM Infrastructure Data Plane team supporting Oracle Cloud compute with capacity planning and toil reduction initiatives
• › Reduced on-call escalations by 30% through trend analysis, runbook automation, and targeted toil elimination of repeat incidents
• › Operated large-scale QEMU/KVM infrastructure with iSCSI storage at 99.9%+ availability; led blameless post-mortems driving reliability improvements

Redmond, WA

• › Led Kubernetes migration enabling 50% faster deployments and reducing infrastructure costs by 30%
• › Built CI/CD pipeline cutting release cycle from weeks to hours, increasing deployment frequency 10x
• › Implemented EFK logging stack reducing mean-time-to-detection (MTTD) for production issues by 60%

Redmond, WA

• › Operated one of the world's largest consumer storage services serving hundreds of millions of users
• › Contributed to Azure microservice migration reducing deployment complexity and improving scalability

Redmond, WA

• › Maintained 99.99% SLA for 100M+ monthly active users as key contributor to 24x7 SRE team
• › Reduced catastrophic storage failures by 67% within 1 year through rigorous process improvements
• › Engineered SharePoint update process reducing farm-wide installation time from days to hours (3x faster)
• › Resolved HP miniport driver flaw eliminating storage communication failures across 10,000+ machines
• › Automated certificate lifecycle reducing manual effort by 80% and eliminating expiration incidents

Redmond, WA

• › Executed load balancer migration for 4,000+ servers enabling hardware SSL offloading and 50% faster handshakes
• › Developed automation scripts reducing manual configuration time by 90% and eliminating human error

Portland, OR

• › Led Active Directory and Exchange migration with zero data loss during M&A, maintaining 100% uptime
• › Reduced WAN costs by 25% and improved branch uptime to 99.5% through Cisco ASA upgrades
• › Cut software deployment time by 80% through SCCM implementation across 50+ branch offices

Bellevue, WA

• › Supported 10+ branch offices and 500+ users across Washington with 95%+ ticket resolution rate
• › Improved network performance by 40% through Cisco Catalyst upgrade with VLAN segmentation